Diversity Woman Magazine

WIN 2018

Leadership and Executive Development for women of all races, cultures and backgrounds

Issue link: https://diversitywoman.epubxp.com/i/927951

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Page 13 of 51

12 D I V E R S I T Y W O M A N W i n t e r 2 0 1 8 d i v e r s i t y w o m a n . c o m Anatomy of an … Employee Satisfaction Survey Give Employees a Voice Gain valuable insights to improve your company culture Benefits of employee satisfaction surveys People like to be listened to and have their perspective taken into account. Giving your team the opportuni- ty to rate the organization, leaders, processes, HR policies, workflow, and a host of other measure- ments can help improve buy-in and increase and improve employee engagement. A good survey will also provide hard data. You may discover that 80 percent of your staff would like more flexibility in their work schedule—which can be addressed and, as a result, increase job satisfaction, morale, and output. Potential pitfalls of surveys Employee surveys have inherent risks. What if the survey reveals that the majority of your staff is disil- lusioned with company leadership, or feels they are under-valued and underpaid? If you know in ad- vance that you may not be able to raise salaries or influence who sits at the head table, for exam- ple, be ready to have an honest discussion at a company or departmental meeting about how the company is going to address the survey results. "Once you ask employees to complete a survey, you must follow up on the feedback or employees will be less likely to provide you with insight the next time," says Evren Esen, director of workforce analytics at the Society for Human Resource Management. "Communication prior to, during, and after the survey is very important." How to design an employee satisfaction survey You can design your own survey on an online platform such as SurveyMonkey. is has the advantage of maximum flexibility— you could choose one of the survey templates, design your own, or decide to use a combination. Make sure your survey allows for some open-ended questions. Given that employee surveys can be fraught, you may want to consider hiring an HR consultant to develop a customized survey for your company or department, and to work with you on inter- preting the results and planning follow-up steps. M aybe you run a small com- pany or manage a department in a Fortune 1000 corporation. In either case, one way you can recruit and retain talent and improve performance is by administering a survey to gauge your teams' satisfac- tion and elicit feedback. Types of employee satisfaction surveys e first step is to determine what information you would like the survey to yield. An employee's happiness with her job and the company? Em- ployee input on ways to improve the business and production? Depending on the information you are looking for, you may want to design and administer a basic employee satisfaction survey, a business improvement survey, a 360-degree feedback survey, or—perhaps the best opportu- nity to garner unvarnished information—an exit interview survey. Upfront > ISTOCKPHOTO

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